Sunday, April 10, 2011

Director, Developmental Services Ontario Eastern Region (DSOER)
Service Coordination des Services
Application Deadline: 02/05/2011
Salary: TBD

Service Coordination des services (SCS) is a not-for-profit bilingual organization managed by a volunteer Board of Directors which works with and for families and people with intellectual disabilities residing in the region of Ottawa. SCS serves adults and children by providing information and referral services and case management support. An important goal is to empower families/individuals to make informed choices about the supports they seek.

Reporting directly to the Executive Director, the Director of the Developmental Services Ontario Eastern Region (DSOER) is responsible for the planning, organizing and coordination of the department. These activities relate to the establishment of effective working relationships and integrated service delivery approaches to achieve continuity and a seamless experience for those seeking access to Ministry funded adult developmental services and support during the time of transition from the existing system to the transformed system. This position is accountable for the efficiency in the delivery of application entity functions including accessibility, flexibility within the program and the costs related to services.

The Director is a member of the Administrative Management Team (AMT)

  • Provides recommendations to the Executive Director regarding the work of the Developmental Services Ontario (DSO) Eastern Region department.
  • Leads the Developmental Services Ontario (DSO) Eastern Region department.
  • Identifies, assesses, and informs the Executive Director of internal and external issues that affect the department and organization.
  • Acts as a professional advisor to the Executive Director on all aspects of the department’s activities.
  • Provides input into the strategic and financial plans as they pertain to the delivery of services for adults who have a developmental disability in the geographic catchment area of the Eastern Region.
  • Directs the overall management of the Department while adhering to the Ministry regulations and policy directives according to the Act.
  • Promotes community interest and involvement, and establishes partnerships to enhance the delivery of services to individuals with developmental disabilities within the community.
  • Establishes and oversees operational procedures to meet objectives set by the Executive Director in accordance with the Board’s strategic direction.
  • Negotiates and mediates between agencies as required and participates in committees with service providers in the community to help coordinate services
  • Represents the agency to outside groups and organizations and maintains cooperative working relationships with all stakeholders.
  • Manages the overall operating and client services budget associated with the Developmental Services Ontario (DSO) Eastern Region department.
  • Leads and manages the department’s staff by selecting qualified individuals, ensures appropriate training and development, assigns responsibilities, maintains positive working environment for employees. Evaluates the work of staff in order to ensure that programs are resourced effectively.
  • Leads or participates in special and new initiatives and projects by working in cooperation with community partners and / or SCS staff in preparing strategic plans for new funding or in the development of new resources or services to meet the needs of individuals with developmental disabilities and/or autism.
  • Oversees the coordination and management of clinical issues, provides advice on the resolution of complex issues and monitors the priority levels and case load for individual case management.
  • Develops and maintains a positive work climate that supports the overall efforts of Division staff.
  • Back up to the Executive Director.

  • Qualifications
  • A Master’s degree in Social Work or equivalent academic accomplishment with a minimum of 7 years of experience in developmental services, including at least five years of management experience.
  • Must possess strong business, leadership and administrative skills to manage the financial, human resources and information requirements, and to oversee the day-to-day delivery of services.
  • Excellent communication, interpersonal and presentation skills.
  • Must have strong analytical and problem solving skills, and the ability to negotiate and build strong partnerships with the Ministry and the community / stakeholders.
  • Strong understanding of requirements for coordination of services across multiple systems including Health, Social Services, Education and the developmental system.
  • Knowledge of the services available for children / youth and adult with physical, developmental, mental / emotional disabilities.
  • An ability to express opinion in a professional manner demonstrating good judgment and respect.
  • Knowledge of the Services and Supports to Promote Social Inclusion of Persons with Developmental Disabilities Act, 2008 and the Child and Family Services Act (CFSA) is a requirement.
  • Bilingual in both official languages (written and verbal) is essential.
  • Excellent organizational and time management skills.
  • Ability to work in a fast paced environment and handle a number of issues simultaneously and with flexibility
  • Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.

  • Working conditions are normal for an office environment. Work regular business hours with some overtime when required. Attend meetings regionally and provincially.

    As the ideal candidate you are a self-starter with excellent interpersonal skills who works well in a team environment. Qualified candidates may submit their resumes, along with a cover letter quoting Competition Number 2011-02 no later than Monday, May 2, 2011, to Human Resources.

    Service Coordination des services
    Attn: Human Resources Department
    150 Montreal Road, Suite 200
    Ottawa, ON K1L 8H2

    While we appreciate all responses, only candidates under consideration will be contacted. We kindly ask not to send in duplicate copies of your resume. Please note that relocation funding is not available for this position.
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